Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
5.6
Location
8.4
Service
7.6
Dining
5.8
Guest reviews
8.2/10
based on 5 reviews
W.
United Kingdom,
March
2024
6.0/10
The hotel room was small and stiflingly hot, with minimal space around the bed, despite being touted as a 'super room' facing the high street. The two-night stay was uncomfortable due to the room temperature being over 30 degrees and no way to cool it down.
Rooms
5.0
The room was small and hot, making the stay unbearable.
Service
7.0
The service was friendly and professional, but the small fan provided was ineffective in the extreme heat.
Location
8.0
The location was convenient for reaching central London, with easy access to both the tube and Overground stations nearby.
Dining
5.0
The dining experience was basic with limited options available in a box from reception, not meeting expectations.
Facilities
6.0
The hotel offered extra amenities like coffee machines, hairdryers, iron & ironing board, but the space and room facilities were lacking.
David
United Kingdom,
February
2024
7.4/10
I found the hotel's location fantastic, right next to Balham tube and mainline stations, making it easy to get around. The rooms were clean, warm, and comfortable, though the lack of air conditioning made it a bit hot. The dining experience was satisfactory, but the boxed breakfast was limited. Overall, a decent stay with some room for improvement.
Rooms
8.0
The rooms were clean, warm, and comfortable. However, the lack of air conditioning and non-functional TV remote were minor inconveniences.
Service
7.0
The service was professional and kind, even during challenging situations. The staff handled enquiries admirably.
Location
9.0
The hotel's location in Balham, London, is excellent, right next to the tube station for easy access to restaurants, bars, and shops.
Dining
6.0
The dining experience was decent, but the boxed breakfast was limited in options and required collection from reception.
Facilities
7.0
The hotel offered basic facilities, and the dining options were satisfactory.
Anne
United Kingdom,
December
2023
7.0/10
The hotel had some ups and downs during my stay. The location was convenient being right next to Balham tube station and close to various stores and dining options. The rooms were uncomfortably warm without proper cooling, causing a bit of a restless night, and the check-in experience was slightly delayed past the expected time. However, the service was excellent with friendly and helpful staff, particularly Mo at check out. The dining options, although limited to a box meal, provided a decent start to the day, and the hotel facilities were satisfactory.
Rooms
5.0
The room temperature was over 30 degrees with no way to cool it down, making it uncomfortable for a light sleeper. The room wasn't ready until 1 pm instead of 12 pm, which was a bit tiring after a long journey.
Service
9.0
The staff, especially Mo at check out, were friendly and efficient, providing a pleasant experience.
Location
8.0
The hotel's location next to Balham tube station and near essential stores and dining spots was very convenient for getting around and access to amenities.
Dining
6.0
The dining experience offered a basic boxed meal that was decent enough to start the day, though the options were limited.
Facilities
7.0
The hotel facilities met the basic needs during my stay.
John
United Kingdom,
October
2023
5.4/10
The hotel is conveniently located near Balham tube station and surrounded by shops and restaurants, making it ideal for exploring the area. However, the room was cramped and uncomfortable due to lack of air conditioning and space, leading to a challenging sleeping experience. The service was commendable, with Mo at checkout being particularly helpful, although the proximity to the railway disturbed my rest. Dining options were limited, and the absence of hospitality trays in rooms was a downside.
Rooms
5.0
The room was stifling and claustrophobic, lacking proper amenities for a comfortable stay.
Service
7.0
Service, especially from Mo at checkout, was attentive and supportive despite the challenging conditions.
Location
8.0
The hotel's location next to Balham tube station and various amenities was convenient for exploring the area.
Dining
5.0
Dining options were limited, and the absence of hospitality trays in rooms was inconvenient.
Facilities
5.0
Facilities were lacking, and the railway noise affected my ability to rest peacefully.
Ted
United Kingdom,
July
2023
7.6/10
The hotel is conveniently located next to Balham station, offering easy access to central London. While the rooms are well soundproofed, some lack windows and can get hot. The service was friendly and helpful, although a small fan left in the room was not very effective. The area boasts a variety of dining options, but the hotel has stopped providing hospitality trays. Overall, a good choice for those wanting a central location with some room considerations.
Rooms
7.0
The rooms were clean and relatively quiet, despite the nearby overground line. Some lack windows, which can make them hot and stuffy.
Service
8.0
The staff was friendly and helpful during my stay, making sure to offer any additional amenities needed.
Location
9.0
The location is excellent, with easy access to public transportation and plenty of dining options nearby.
Dining
7.0
While there are many dining options in the area, the hotel no longer provides hospitality trays in the rooms, which can be a downside.
Facilities
7.0
The hotel offers decent facilities, but some aspects, like the lack of hospitality trays, may impact the overall experience.
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